PODCASTS
After Dark Series -- hosted by Ted Ings, FIxed Ops Roundtable®
Learn how and why my new book, Fail to Grow, came to fruition thanks to this incredible opportunity: a virtual conversation with retail industry leader, coach, and advisor, Ted Ings, and two interns in the bustling automotive industry. Thanks to Ted, Vanessa, and Katrina for inviting me to their Fixed Ops Roundtable.
Retention Roadmap -- hosted by Bill Springer, President of Krex Inc
There’s a delicate balance required of every service advisor. They must be able to tell customers what their vehicle needs without overwhelming them into inaction. So how do you find that sweet spot? And what can service advisors and general managers do to better support their service team? In this episode of Retention Roadmap, Don Andres, president of Auto SCT Consulting and Training and author of
Why Auto Service Departments Fail to Grow,
delves into the primary reasons why.
AutoSuccess Executive Spotlight -- hosted by Brian Ankney, Babcox Media
This podcast -- tailor-made for General Managers, Fixed Operations Directors, and Service Managers -- dives into the impact of stress and chaos in the service drive. Discover how these factors can derail even the most talented Service Advisors, frustrate Technicians, and leave money on the table for your dealership.
CBT News Executive Profile -- hosted by Jim Fitzpatrick, CBT Automotive Network
Having a service team that engages customers is crucial for success in that department. Yet, many dealerships are still leaving money on the table by overlooking key opportunities. Learn why in this brief podcast as well as my new book, Why Auto Service Departments Fail to Grow.
VIDEO SERIES
Advisor Discounting
Status Calls
Managing in the Moment
Advisor Confidence
Customer Arrival Time
Technician Goals
Advisor Retention
Solving the Technician Retention Issue
Managing Advisor Mistakes
FEATURED ARTICLES
AutoSuccess Magazine
March 2024
Click on the image to read the full article.
"The true potential lies in recognizing the nuanced art of quality inspections and leveraging it to drive success for both advisors and technicians."
CBT News
August 2024
Click on the image to read the full article.
"As new vehicle sales continue to stay soft and service departments naturally increase in volume, this is the perfect opportunity to maximize net profits in your Fixed Operations!"